Introduction

These Terms & Conditions apply to the use of teelace.com and to quotations, orders, contracts, products and services supplied by Teelace.

They apply to both business customers and consumers, except where a specific provision applies only to one category of customer or where mandatory law requires a different rule.

Additional conditions included in an accepted quotation, invoice, project proposal or written agreement form part of the contract. If there is a conflict, the more specific written project agreement takes priority for that project, unless mandatory law provides otherwise.

Company information

Teelace is operated by:

Acceptance of these Terms

By placing an order, accepting a quotation, approving a project, making payment or requesting that Teelace begin work, the client confirms that they have read and accepted these Terms.

Acceptance may be given electronically, including through email, WhatsApp, website checkout, online payment or another agreed written communication channel.

A person ordering on behalf of a company confirms that they have the authority to enter into the agreement on behalf of that company.

Products and services

Teelace provides creative and production services that may include:

• Website design and development.
• Online-shop and WordPress services.
• Logo design and complete brand identities.
• Business cards, menus, flyers and other graphic design.
• Custom T-shirts, polos, hoodies and workwear.
• DTF printing and personalised clothing.
• Custom 3D-printed products and accessories.
• Logo signs, lightboxes and business displays.
• Digital design files and other agreed creative services.

The exact scope, specifications, quantity, materials, price, schedule and deliverables are defined in the relevant quotation, product description, order confirmation or written agreement.

Quotations and pricing

Unless stated otherwise, a quotation issued by Teelace remains valid for 30 calendar days from its issue date.

After this period, Teelace may revise the price, availability, materials, production time or other conditions before accepting the order.

Quotations are based on the information and specifications supplied by the client. If the scope, quantity, dimensions, materials, complexity or requested deliverables change, Teelace may issue an updated quotation or charge an additional amount.

Prices are displayed or quoted excluding or including VAT as specifically stated in the relevant quotation, product page or invoice. Delivery costs, third-party subscriptions, hosting, domains, premium plugins, stock materials or other external costs are not included unless expressly stated.

Clear pricing errors, technical errors or obvious mistakes do not bind Teelace. If such an error affects an order, Teelace will inform the client and offer the correct price or cancel and refund the affected order.

Payment before work begins

An order is not considered active and no production time is reserved until payment has been received and all required information, approvals and files have been supplied.

The payment requirement does not limit mandatory consumer rights. Where a consumer has a legal right of withdrawal, guarantee, replacement, repair or reimbursement, that right remains applicable according to law.

If a payment is reversed, charged back or cancelled without a valid legal reason after work has begun or products have been supplied, Teelace reserves the right to suspend work and recover the amount legitimately owed.

Orders and project commencement

Teelace may require the following before work begins:

• Full payment of the agreed amount.
• Written acceptance of the quotation or order.
• Correct contact and invoicing information.
• Logos, photographs, text and other required content.
• Sizes, colours, dimensions and quantities.
• Access details for websites, hosting or online platforms.
• Written consent to begin services where legally required.

Estimated production or completion times begin only once all required items have been received.

Delays caused by missing information, late responses, changed requirements, third-party suppliers or client approvals may extend the original schedule.

Client approval and responsibility

The client must carefully review every proof, preview, mockup, spelling, name, telephone number, address, colour, size, quantity, placement and other project detail before giving final approval.

Approval through email, WhatsApp or another agreed written communication channel is treated as final approval.

Once final approval has been given, Teelace may begin production, printing, purchasing, programming or final delivery. Changes requested afterwards may require additional payment and may extend the delivery time.

Teelace is not responsible for mistakes that were visible in an approved proof or that resulted from incorrect information provided by the client, except where mandatory law provides otherwise.

Revisions and additional changes

Unless a quotation states otherwise, design projects include up to three revision rounds.

A revision round means one consolidated set of reasonable changes submitted by the client after reviewing a presented concept.

Additional revisions, repeated changes, new concepts, changes to an approved design or work outside the agreed scope may be charged separately. Teelace will communicate the additional cost before performing chargeable extra work.

Unused revision rounds have no monetary value and cannot be exchanged for other services.

Website design and development

For website projects, the client agrees to provide the text, images, business information, legal content, product information, prices, account access and other materials required to complete the project.

If required content or access is delivered late, the project timeline may be postponed. Teelace is not responsible for delays caused by the client or by external platforms and service providers.

Unless included in the quotation, the following may be charged separately:

• Domain registration and renewal.
• Website hosting and email hosting.
• Premium themes, licences and plugins.
• Stock photographs, fonts or paid digital assets.
• Third-party booking, payment or subscription services.
• Ongoing maintenance, backups, security or content updates.

The website is considered delivered when the agreed pages and functions have been completed and made available for review, transfer or publication.

Any maintenance, support or update period is included only when it is expressly stated in the quotation or another written agreement.

Teelace is not responsible for errors, security problems, incompatibilities or loss caused after delivery by changes made by the client, another developer, a hosting company, a plugin provider or another third party.

Teelace cannot guarantee uninterrupted operation of hosting, third-party platforms, search engines, payment processors, social networks or other external services.

Custom apparel and printed clothing

Clients are responsible for confirming garment type, colour, quantity and size before production begins.

Size charts are guides provided by garment manufacturers. Small differences may occur between manufacturers, styles, colours and production batches.

The following are normal and are not automatically considered defects:

• Minor variations in print position or dimensions.
• Small colour differences between screens and physical prints.
• Minor differences between garment production batches.
• Natural changes caused by washing, wear or incorrect care.

Clients must follow the washing and care instructions provided with the product. Damage resulting from incorrect washing, excessive heat, bleaching, tumble drying or unsuitable ironing is not a manufacturing defect.

If Teelace agrees to print on clothing or materials supplied by the client, the work is performed at the client’s risk. Teelace will exercise reasonable care but is not responsible for replacing client-supplied garments if damage occurs during a normal production process, unless caused by proven negligence.

Custom 3D-printed products

3D printing is an additive-manufacturing process. Visible layer lines, seams, support marks and small surface variations are normal characteristics of the process and do not automatically constitute defects.

Minor differences may occur in:

• Surface texture and finish.
• Colour between photographs, screens and filament batches.
• Exact dimensions within reasonable manufacturing tolerances.
• Placement of layer seams and support-contact areas.

Unless expressly agreed and certified in writing, 3D-printed products are not intended for:

• Medical or therapeutic use.
• Safety-critical applications.
• Structural or load-bearing engineering use.
• Direct food contact.
• High-temperature environments.
• Use by small children without suitable adult supervision.

The client must inform Teelace of the intended use before ordering. Teelace may refuse a project where the intended application is unsafe, unsuitable or outside its production capabilities.

Client-supplied content and permissions

The client confirms that they own or have permission to use every logo, photograph, illustration, font, text, trademark, design, character, file and other item supplied to Teelace.

The client authorises Teelace to use, reproduce, adapt and process that material only as reasonably necessary to complete the requested work.

The client is responsible for obtaining permission from employees, customers, photographers, designers, parents, guardians or other rights holders where required.

Teelace may refuse material that appears unlawful, discriminatory, defamatory, dangerous, misleading or likely to infringe another party’s rights.

The client is responsible for claims resulting from material they supplied without the necessary ownership or permission, except to the extent that Teelace is legally responsible for its own conduct.

Intellectual property and portfolio use

Pre-existing rights owned by the client remain the property of the client. Pre-existing rights, methods, templates, tools, code, production techniques and materials owned by Teelace remain the property of Teelace.

Rights in final original design work created specifically for the client are transferred or licensed only as described in the relevant quotation or agreement and only after full payment has been received.

Unless expressly included, the delivery of a finished design does not automatically include:

• Editable working files.
• Unused concepts or rejected designs.
• Source files, templates or production files.
• Premium font or stock-asset licences.
• Rights belonging to third-party providers.

Confidential information, private customer information and access credentials will not intentionally be published as portfolio content.

Delivery, shipping and collection

Depending on the product or service, delivery may be arranged by:

• Collection in Gistel, Belgium.
• Courier or postal delivery.
• Local delivery by Teelace.
• Digital transfer of completed design files.
• Website publication or transfer to the client’s hosting.

Digital services may be supplied internationally.

Physical products may also be shipped internationally where practical. International postage, insurance, customs duties, import taxes, handling charges and similar costs are payable by the client unless stated otherwise.

Delivery dates are estimates unless a fixed deadline has been expressly guaranteed in writing.

Teelace is not responsible for delays caused by postal services, couriers, customs, weather, strikes, supply shortages or incorrect delivery information supplied by the client.

The client must inspect delivered parcels promptly. Visible transport damage should be photographed and reported to Teelace as soon as reasonably possible, together with photographs of the parcel, packaging and affected product.

Products arranged for collection must be collected within a reasonable period after the client has been informed that they are ready.

Cancellation and right of withdrawal

Most Teelace products are produced according to the client’s specifications or are clearly personalised.

Examples include clothing printed with a customer’s design, custom business materials, personalised signs, made-to-order 3D prints and other products created specifically for the client.

This exception does not remove the client’s rights when a product is defective, damaged, incorrectly produced or otherwise not in conformity with the contract.

Services ordered by consumers

Where a consumer orders a service online or at a distance, mandatory withdrawal rights may apply. If the consumer asks Teelace to begin the service before the legal withdrawal period expires, Teelace may request an express written instruction and acknowledgement before beginning.

If the consumer validly withdraws after requesting an early start, the consumer may be required to pay a proportionate amount for work already performed, where permitted by law.

Once a service has been fully performed following the consumer’s express request and acknowledgement, the withdrawal right may no longer apply where the legal requirements are satisfied.

Client-requested cancellations

If the client requests cancellation after Teelace has begun design, purchased materials, reserved production time or performed other work, Teelace will assess the request according to the work already completed, non-recoverable costs and any mandatory legal rights.

Amounts relating to work already performed, materials already ordered or personalised products already placed into production may be non-refundable where legally permitted.

Defects, non-conformity and legal guarantees

Teelace aims to supply products and services that conform to the agreed description, approved proof and reasonable quality expectations.

Consumers retain all mandatory legal guarantee rights provided by Belgian law. These Terms do not reduce or replace those rights.

If the client believes a product is defective or does not match the approved order, they should contact Teelace promptly and provide:

• The order or invoice information.
• A clear description of the issue.
• Photographs or video showing the problem.
• Photographs of packaging where transport damage is involved.
• Any other information reasonably required to assess the claim.

Teelace may request an opportunity to inspect the product before agreeing to repair, replacement, reproduction, price reduction or refund.

A remedy will be determined according to the circumstances, proportionality and applicable law.

Normal wear, misuse, accidental damage, incorrect washing, unsuitable storage, unauthorised modification or use outside the stated purpose is not a manufacturing defect.

Limitation of liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Subject to mandatory law, Teelace is not liable for indirect, incidental or consequential loss, loss of opportunity, loss of anticipated profits, loss of business, loss of goodwill or loss caused by a third-party platform or provider.

Teelace does not guarantee:

• A particular number of sales, enquiries or customers.
• A specific search-engine ranking.
• Approval by advertising or social-media platforms.
• Continuous availability of external services.
• Exact colour matching across all screens, materials and devices.
• Results dependent on how the client operates or markets a business.

For business clients, and to the extent permitted by law, Teelace’s total contractual liability relating to a particular project will not exceed the amount paid to Teelace for that specific project.

The client must take reasonable steps to limit avoidable loss and must maintain suitable backups of files, website content, passwords and business records supplied to or received from Teelace.

Events beyond our reasonable control

Teelace is not responsible for delay or failure caused by an event outside its reasonable control.

Such events may include:

• Power, internet or equipment failure.
• Serious illness or emergency.
• Fire, flooding or severe weather.
• Transport, courier or customs disruption.
• Strikes or industrial action.
• Material or supplier shortages.
• Government restrictions or changes in law.
• Failure of hosting, payment or technology providers.

Teelace will make reasonable efforts to inform the client and resume performance as soon as practical.

Questions and complaints

Clients should contact Teelace directly if they have a question, complaint or concern regarding an order.

Please provide enough information to identify the order and explain the issue clearly. Teelace will review the matter and make reasonable efforts to reach a fair solution.

The parties agree to attempt to resolve disputes through direct, good-faith communication before beginning formal proceedings, without affecting either party’s legal rights.

Governing law and jurisdiction

These Terms and agreements with Teelace are governed by Belgian law.

Any unresolved dispute will be submitted to the courts having jurisdiction under applicable Belgian and European law.

Where the client is a consumer, nothing in this clause removes any mandatory protection or right to bring proceedings before a court that has jurisdiction under applicable consumer law.

Changes to these Terms

Teelace may update these Terms to reflect changes in services, production methods, business practices or legal requirements.

The latest version will be published on this page with an updated revision date.

Unless agreed otherwise or required by law, the version accepted at the time an order or contract was formed will continue to apply to that order.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply.